Question 1

How can I book a photo session?

Accepted Answer

Please start by contacting us through the inquiry form.
After you share your preferred dates, plan, and location, we will check availability and get back to you with further details.

Question 2

How far in advance can I book?

Accepted Answer

Reservations are generally accepted up to two months in advance.
In Hokkaido, peak seasons such as cherry blossoms, autumn foliage, and snowy landscapes fill up quickly, so we recommend contacting us early.

Question 3

Can I change the shooting date?

Accepted Answer

Date changes are possible if you contact us at least 5 days before the scheduled session and if the same photographer is available on the new date.
If your preferred photographer is unavailable, we will try to arrange a replacement; however, if this is not possible, the booking may be canceled.

Question 4

What payment methods are available?

Accepted Answer

We accept credit cards and bank transfers. Cash payments are not accepted as a general rule.

Question 5

Is advance payment required?

Accepted Answer

Yes, payment is required at the time of booking.
In case of a date change or cancellation, refunds are available in accordance with our cancellation policy.

Question 6

How can I contact the photographer?

Accepted Answer

You may communicate via WhatsApp or email.
Once you let us know your preferred contact method, the photographer will reach out directly.

Question 7

Is it okay if I don't speak Japanese?

Accepted Answer

Yes, no problem at all. English support is available before, during, and after the photo session.

Question 8

What happens if it rains on the day of the shoot?

Accepted Answer

In the case of light rain, we may continue shooting using umbrellas or by moving to sheltered areas.
If the photographer determines that the weather is not suitable for shooting, the session may be canceled with no cancellation fee.

Question 9

What if I arrive late?

Accepted Answer

If you arrive late, the shooting time will be shortened accordingly.
Please contact the photographer as soon as you know you may be late.
If you arrive more than 30 minutes late without prior notice, the session will be canceled and no refund will be provided.

Question 10

How long will the photographer shoot?

Accepted Answer

The photographer will shoot according to the duration of the plan you booked.
Travel time between different cities or areas is not included in the shooting time.

Question 11

How will I receive my photos after the shoot?

Accepted Answer

Professionally edited, high-resolution photos will be uploaded to a cloud gallery, and a download link will be shared with you.
Photos are usually delivered within two weeks after the shoot.

Question 12

Will I receive all the photos taken during the session?

Accepted Answer

We carefully select and deliver more than the minimum number of images included in your plan.
Unedited (RAW) data is available as an optional add-on for an additional fee.

Question 13

Does the price change for large groups?

Accepted Answer

The base price applies to groups of up to 6 people.
For groups of 7 or more, the shooting time must be extended by one hour, and an additional extension fee will apply.

Question 14

What is your cancellation policy?

Accepted Answer

If you need to cancel your booking, the following cancellation fees apply:
Up to 14 days before the shoot: No cancellation fee
3–10 days before the shoot: 50% of the shooting fee
From 2 days before the shoot to the day of the shoot: 100% of the shooting fee
If the photographer determines that weather conditions (such as rain or severe weather) make shooting unsuitable, the cancellation fee will be waived.
Refunds will be processed to the credit card used for payment. Processing time varies depending on the card issuer.

Question 15

What makes your service different from other companies?

Accepted Answer

In addition to standard photography services, we provide:
English support before and during the shoot
Assistance with location applications and permission procedures
In Japan, some locations require complicated application processes, including fax submissions or communication only in Japanese. We handle these procedures on your behalf so international guests can enjoy a smooth and stress-free experience.

Question 16

Can you help me choose a shooting location?

Accepted Answer

Yes. We can suggest suitable locations in Sapporo, natural settings, or snowy landscapes based on the season, weather, and your travel schedule.

Question 17

Is transportation included?

Accepted Answer

Transportation is not included. Please arrive at the meeting point on your own.
If needed, we can provide guidance on access or taxi options in advance.
For taxi charter or rental car plans, please see the optional services page.

Question 18

Is winter shooting safe?

Accepted Answer

Winters in Hokkaido can be very cold, and roads may be slippery. Safety is our top priority.
Depending on weather and conditions, we may suggest shorter sessions or alternative locations.

Question 19

Can children or elderly family members join the shoot?

Accepted Answer

Absolutely. We will proceed at a relaxed pace to ensure everyone's comfort and safety.

Question 20

Can you photograph a proposal or surprise event?

Accepted Answer

Yes. Please contact us in advance so we can plan and support the moment naturally.

Question 21

Can I use the photos on social media or a personal blog?

Accepted Answer

Yes, you are free to use the photos for personal purposes.

Question 22

Do you offer photo compositing (merging multiple photos into one)?

Accepted Answer

Sorry, we do not offer photo compositing services.

Frequently Asked Questions

Booking & Schedule

Payment

Communication

On the Day of the Shoot

Photo Delivery

Group Size & Pricing

Cancellation Policy

About Our Service

Hokkaido & Nature Locations

Other Questions

Still Have Questions?

Frequently Asked Questions

Booking & Schedule

Q. How can I book a photo session?

Q. How far in advance can I book?

Q. Can I change the shooting date?

Payment

Q. What payment methods are available?

Q. Is advance payment required?

Communication

Q. How can I contact the photographer?

Q. Is it okay if I don't speak Japanese?

On the Day of the Shoot

Q. What happens if it rains on the day of the shoot?

Q. What if I arrive late?

Q. How long will the photographer shoot?

Photo Delivery

Q. How will I receive my photos after the shoot?

Q. Will I receive all the photos taken during the session?

Group Size & Pricing

Q. Does the price change for large groups?

Cancellation Policy

Q. What is your cancellation policy?

About Our Service

Q. What makes your service different from other companies?

Hokkaido & Nature Locations

Q. Can you help me choose a shooting location?

Q. Is transportation included?

Q. Is winter shooting safe?

Other Questions

Q. Can children or elderly family members join the shoot?

Q. Can you photograph a proposal or surprise event?

Q. Can I use the photos on social media or a personal blog?

Q. Do you offer photo compositing (merging multiple photos into one)?

Still Have Questions?